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Take advantage of professional service and use external resources
Process and function outsourcing (BPO - Business Process Outsourcing) is a key element of modern business strategies and one of the fastest-growing business support services in Poland 🙌
It allows companies to focus on their core competencies and develop competitive advantages by delegating certain processes, tasks, or functions to a specialized external entity 😁
The term outsourcing comes from three English words Outside – Resource – Using, which can be translated as: using external resources 😎
Process outsourcing is usually associated with IT services, legal consulting, HR and payroll, or accounting services 💸
However, subcontracting business processes is playing an increasingly important role also in logistics and production. Many manufacturing companies choose to entrust part or all of their logistics processes to an external provider 🚚
In such cases, outsourcing solutions may include, for example, warehouse logistics—such as storage of goods, sorting, or preparing packages for shipment—or delivery logistics, i.e., transporting goods from the producer to the warehouse or the customer 🥰
Logistics operators also use support for business processes by outsourcing processes such as: packing, labeling, co-packing, re-packing, order picking, or returns handling 🧭
Outsourcing these tasks to external contractors allows the company to handle issues like labor shortages or turnover in specific areas without incurring high employment costs 👩💻
It is important to note that the outsourcer, or the BPO service provider, is responsible for recruitment, employee supervision, as well as motivation and control. The client, on the other hand, settles with the service provider for specific work results, such as a packaged unit of goods 🙋♀️
Similarly, in the case of production outsourcing, companies can delegate part of the production processes to external suppliers 🚢
This allows them to focus on key aspects of their business, while settling with the service provider per unit (based on results), for example, for produced elements 🎯
In this case, the outsourcing company can also delegate various stages of the process: component production, assembly or pre-assembly, packaging, quality control, or distribution. Outsourcing allows for quick and effective adjustment of the scope and scale of cooperation with the supplier to meet the company's current needs 💡
outsourcing projects in e-commerce
outsourcing clients in the manufacturing industry
employees hired through outsourcing
client retention rate in outsourcing services
average reduction in operational costs for our clients
01.
Payroll and HR services (payroll outsourcing)
02.
IT services (IT process outsourcing)
03.
Customer service (e.g., hotline support)
04.
Accounting (accounting services outsourcing)
05.
Cleaning services (e.g., cleaning production halls or office spaces)
06.
Marketing (marketing and field marketing outsourcing)
07.
Outsourcing of recruitment of professionals
When outsourcing services in production, subcontractors usually focus on implementing improvements throughout the entire production cycle, starting from optimizing individual stages of the process, through implementing modern technologies and improving service quality, to increasing efficiency through better resource management. Additionally, this approach allows clients to effectively control costs, minimize waste, and improve the overall quality of products, which leads to customer satisfaction and competitiveness in the market.
An example of outsourcing services in production processes is, for example:
Packing and order picking, which shortens the delivery time and increases customer satisfaction 📦
Labeling and co-packing – we help our clients adjust products to various market and promotional requirements 🖨️
Return handling – flexible processes allow for quick analysis and processing of returns, streamlining the order cycle ⚙️
Component production and assembly, enabling our clients to reduce fixed costs.
Optimization of production processes – we implement best practices and solutions, increasing the efficiency of the entire production cycle, improving employee performance, and reducing errors.
Quality control – our procedures ensure compliance with client requirements and industry standards.
Distribution and warehouse management – with our solutions, clients can effectively manage inventory and reduce product delivery time to the sales network.
Support for packaging processes – our teams ensure timely completion of even the largest orders.
E-commerce logistics
Food production
Industrial production
Automotive
Window industry
RTV&AGD
Warehouse logistics
In the logistics and warehousing sector, the key challenges are seasonality, high employee turnover, and the need to quickly adapt processes to changing market conditions. Companies often struggle with staff shortages during peak periods and issues arising from the lack of process standardization.
Outsourcing processes allows for efficient management of warehouses, order picking, and handling returns. With flexible cooperation models, resources can be quickly scaled—ramped up during seasonal peaks and reduced during periods of lower activity. Additionally, implementing proven solutions in quality control and logistics processes ensures error minimization and timely order fulfillment.
The food production industry is one where quality, timeliness, and compliance with sanitary standards are paramount. One of the main challenges here is maintaining production continuity while upholding high-quality standards. Additionally, businesses often need to adapt to demand fluctuations and stringent regulations.
Outsourcing processes such as packaging, labeling, and quality control enables manufacturing companies to quickly respond to changing market conditions without engaging their own resources or starting a recruitment process. BPO services help reduce operational costs and allow for effective resource management, leading to greater operational flexibility and process optimization.
Industrial Production
Companies in the industrial processing sector often face the need to modernize production lines, increase efficiency, and improve product quality. Pressure to reduce costs and increasing competition drive companies to seek ways to optimize manufacturing processes without major investments in infrastructure or personnel.
Outsourcing services in this sector can include assembly, pre-assembly, packaging, and quality control. This allows companies to gain access to modern technologies and experienced specialists who support them in improving production efficiency. A results-based cooperation model (e.g., per unit) allows for flexible cost adjustment to actual business needs.
The automotive industry is characterized by high demands for precision, quality, and timeliness. Issues related to managing multi-step processes, quality control, and scaling production are daily challenges for many companies in this sector. Additionally, the rapidly changing demand for components requires high flexibility in resource management.
Through outsourcing processes such as assembly, pre-assembly, packaging, and quality testing, companies in the automotive sector can focus on developing core competencies and designing new solutions. Outsourcing also allows companies to reduce costs associated with maintaining employees and provides access to modern quality control methods, which improves the reliability of delivered products.
BPO (Business Process Outsourcing) is a solution that requires careful planning and organization to effectively meet the business needs of a company and achieve the intended goals. The implementation process of outsourcing solutions includes three key stages: analysis and planning, preparation and implementation of the process, and launch and optimization.
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Personnel Service SA with its registered office in Wroclaw, entered into the National Court Register kept by the District Court for Wroclaw - Fabryczna in Wroclaw, 6th Commercial Division of the National Court Register, share capital: PLN 7 843 469,00, fully paid.
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